Shipping & return policyOur shipping and return policy
Delayed, Lost or Stolen Packages
We will do our best to help troubleshoot with you, but we cannot control what happens when your package leaves our roasting facility. Once the package has been picked up, it is out of our hands.
Holiday, servere weather, carrier staff shortage and high package volumes are causing delays in package transit times.
As a small business, we are unable to absorb the costs of packages being lost in transit. We connot refund orders that are marked as delivered with a tracking number, even if a customer is stating they haven’t received the package.
A claim should be filed with the specific carrier.
Please be sure your address is correct when checking out.
If you realize the address is incorrect and it is less than 24 hours after you have placed the order, please let us know the correct address as soon as possible. email@example.com
Please note, that after 24 hours, we cannot make changes to orders since it will have already shipped. Sorry, we cannot reship an order placed that was sent to the incorrect address.
Return and Exchange policy
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